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Doorside Pickup at Theory Wellness

By April 6, 2020May 6th, 2021No Comments
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Introducing Theory “Doorside”

As part of our continued efforts to keep patients safe, we’re launching doorside pick-up. An easier and more convenient way to pick-up your pre-order without having to come inside and minimize contact. The process is a slight variation on our current offering around pre-order to help make visits even easier. Please note, that Doorside orders may ONLY be paid for by debit cards.

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It’s simple. Here’s how it works:

1. Online Pre-Order

  • Go to
    • Select “Pre-Order” and indicate your store
  • Place items you’d like to purchase in the cart, at checkout:
    • Enter your Patient # and card expiration date
    • Select “Curbside” instead of “Pick-Up”
  • We’ll let you know by text or email when your order:
    • Is confirmed
    • Is ready for pick-up

2. Visiting the Store

  • Park in any spot at our lot
  • Proceed to the designated “Doorside” pick-up location next to the entrance
    • If there is not an agent outside, one will be out shortly as they will be monitoring the waiting area
  • Have your text confirmation, state ID, medical card, and debit card handy
  • A consultant will meet you outside to:
    • Verify your IDs and you 
    • Ensure the order is correct (Theory team members can’t open exit bags outside of the building)
    • Run your transaction directly with a debit card
  • When everything is completed, they’ll retrieve your order from inside and you can be on your way!

If you have any questions, feel free to shoot us a text at (617) 657-2424 and we’re happy to give you a hand!

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