PHASE II RE-OPENING UPDATE:
Based on Governor Baker’s new mandate, regarding a phase two reopening roll-out, we are pleased to share that we can now allow limited access inside our stores!
This means we will also begin accepting CASH again! Our Chicopee location will be moving entirely to in-store visits, while Great Barrington will continue using the exterior tent for pre-order pick-ups paying with debit, while cash transactions will be completed in store. The new mandate includes a reduction to 40% capacity inside, and due to size constraints in Great Barrington, cash transactions may lead to extended wait times so debit is still preferred!
Please read these guidelines to make sure you are prepared for a visit.
All orders must be placed through our website in Great Barrington; walk-ups are welcome in Chicopee.
- Continued appointment only pre-orders through our website
- A limited number of walk-ups will be accepted in Chicopee (appointment only pre-orders are highly recommended)
- Though cash will now be accepted, Debit transactions are preferred
- Appointment slots will continue to open after 8 PM for the following day
- Face coverings must be worn at all locations (inside and outside)
- Both out-of-state and in-state IDs will be accepted.
- Expired MA IDs will be accepted if they expired on or after 3/1/2020
- Expired IDs from other states will NOT be accepted
- Passports and other state and federal government-issued IDs will be accepted as long as they are NOT expired. The date of birth must be visible on the ID.
- Out-of-state customers who have a medical card not issued in Massachusetts MUST purchase from the recreational side. We cannot accept out-of-state medical cards.
- No returns or exchanges will be permitted at this time, and please ensure you hold onto your receipt
Appointment-Only Pre-Ordering
- Pre-orders must be placed through our website
- At checkout, you will be required to select a “Pick-Up” time based on your preferred time of arrival at our location.
- Once the order is placed, you will receive a message stating, “Your Theory Wellness order has been confirmed and is being prepared. Your selected pick-up time is today between XX:XX – XX:XX.”
- Once the order has been placed, it cannot be changed or amended.
- All payments will be conducted at the time of pick-up.
Arrival Information
- When the order has been filled, you will receive a text confirmation stating, “Your Theory Wellness order is ready to be picked up today between XX:XX -XX:XX! We’ll see you then!”
- We ask that you do not arrive before your appointment and prior to receiving the pick-up text
Picking Up
- When arriving, in:
- Great Barrington— park and head to the tent if paying with debit, inside the store if paying for cash
- Chicopee— head inside for pick-up
Additional Information:
- If you are taken to a confirmation page, that means we have an order for you. Please refrain from placing multiple orders as it clogs up the system and takes away pre-order slots from other people.
- Please be sure you received a confirmation text that your order went through.
- It should say, “Your Theory Wellness order has been confirmed and is being prepared. Your selected pick-up time is today between XX:XX – XX:XX.” This is a time slot of YOUR choosing based on what you see available on the website; it is not assigned to you.
- IF you still haven’t received that second text and it is already past your pick-up time, you can get in the line and let our staff know you are waiting on a delayed order.
- Please do not text us asking about the status of your order; please only text us if there are issues or delays. If you created an account, you can log into Dutchie.com to see the status of your order.
- If you are running a few minutes late, we’ll work with you.
Great Barrington Store Details
Hours: 8 AM – 10 PM
We know there will be lots of questions and we continue to see a high volume of inquiries. Feel free to text us with questions you may have, but please do not text us asking when pre-ordering will be turned on; that is contingent on the volume of fulfillment.
(413) 650-5527
Chicopee Store Details
Hours: 9 AM – 9 PM; Sundays 10 AM – 9 PM
We know there will be lots of questions and we continue to see a high volume of inquiries. Feel free to text us with questions you may have, but please do not text us asking when pre-ordering will be turned on; that is contingent on the volume of fulfillment.
(413) 595-2011
