FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

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RECREATIONAL FAQ

Common Questions

Which dispensary locations are open for recreational sales?

Our Great Barrington and Chicopee dispensaries are both open for recreational cannabis sales. The Bridgewater location will remain open for MA medical marijuana cardholders only.

We also offer home delivery to our recreational customers within select zip codes in the western MA area from our Chicopee store and medical marijuana delivery to most of Eastern Mass. from our Bridgewater location. Please check here to see if your residence is within range!

What are your hours of operation?

  • Bridgewater, Massachusetts (medical only): Our hours are 9:30 AM to 7 PM (Everyday)
  • Great Barrington, Massachusetts (medical and recreational): Our hours are 8 AM to 10 PM (Everyday)
  • Chicopee, Massachusetts (recreational only): Our hours are 9 AM to 9 PM (Monday – Saturday); 10 AM to 9 PM (Sunday)
  • Eastern MA Delivery (medical only): We deliver Thursday – Sunday during three time blocks: 10 AM – 1 PM / 1 PM – 4 PM / 4PM – 6 PM

How can I pay for recreational marijuana?

We accept debit cards or cash. Debit cards are run through a cashless ATM at the register and will incur a $2.75 fee.
We do not accept credit cards, online or virtual payments such as Apple Pay at this time. 

Is the Bridgewater dispensary going to open for recreational marijuana sales?

No, our Bridgewater dispensary is going to remain as a medical marijuana dispensary only, as the town of Bridgewater voted against allowing recreational marijuana sales in their town.

We do offer medical marijuana delivery to most of Eastern Mass. from our Bridgewater location. Click here to see if your zip code is within our delivery range.

Am I allowed to bring my child or children into the dispensary with me?

State laws prohibit us from allowing infants, children or any individuals into the dispensary who are under the age of 21 unless they are a licensed MA medical patient, accompanied by a caregiver who is over the age of 21. Children may not be left in vehicles or unattended at any time.

Identification

What form of ID do I need to purchase recreational marijuana?

You need a government-issued ID for age validation. Acceptable forms of ID to purchase recreational marijuana include a driver’s license, Passport, State ID card, or military ID. Please note that we cannot accept expired forms of identification for legal marijuana sales. You must be 21+ years of age to purchase recreational marijuana.

Do I need a medical marijuana card?

You do NOT need a medical marijuana card at our Great Barrington or Chicopee dispensaries to purchase marijuana for recreational use. You will only need a valid license that verifies that you are 21+ years of age. However, if you would like to become a MA medical marijuana patient, you can learn more about doing so here.

Products & Purchasing

Am I allowed to purchase recreational marijuana if I don’t live in Massachusetts?

Yes, you can purchase recreational marijuana at our dispensaries in Great Barrington and Chicopee with a government-issued ID that verifies you are 21 or older. Valid forms of identification include driver’s licenses, passports, or military IDs. Please remember that all products purchased in Massachusetts must stay in Massachusetts. 

How much recreational marijuana or how many recreational marijuana products am I allowed to purchase per visit?

Recreational marijuana customers may legally purchase up to 1 ounce of marijuana flower or 5 grams of marijuana concentrate per day; marijuana edibles amounts will be contingent based on potency as part of the 1-ounce limit. Please note that additional limits may be put in place due to extreme demand. Please view our menus in Great Barrington or Chicopee for further information.

How strong are the recreational marijuana products?

Recreational cannabis products range in strengths and dosages, as they are natural products from a cultivated plant. Everyone responds differently to cannabis as there is no consistent measurement of effects. We encourage all new customers to start low and go slow to learn how it affects them and to become familiar with their consumption limits.
Only edibles have a dosage limit here in Massachusetts of no more than 5mg of THC per dose. Please check our menu for our current potency testing on any product.
Don’t be shy about asking for help at the dispensary – our highly trained staff will answer any questions you may have!

Will there be discounts on recreational marijuana?

Consistent with alcohol, MA will not allow any discounts on our recreational marijuana products. However, on the medical side, we will continue to provide discounts and promotions to our medical marijuana patients.

Are you cash only?

We accept debit cards or cash. Debit cards are run through a cashless ATM at the register and will incur a $2.75 fee.
We do not accept credit cards, online or virtual payments such as Apple Pay at this time. 

Consumption

Where am I allowed to consume recreational marijuana products?

Consumption of recreational marijuana may only occur in privately designated areas where smoking and/or vaping is allowed. This does not include Theory Wellness (Great Barrington, Bridgewater, or Chicopee) dispensaries. Please keep in mind that public consumption of marijuana may result in fines.

Transportation

What are the rules for transporting recreational marijuana products?

Transporting cannabis across state lines at any time is a crime. Please consume any products from us on private property in the state of Massachusetts.

Transporting recreational marijuana is similar to transporting alcohol, wherein you cannot have an open container of recreational marijuana or marijuana products in the passenger area. An “open container” is defined as having a package with a broken seal or a package from which contents have been partially removed. We advise placing your newly purchased cannabis directly into your trunk or in a locked carrying case in the trunk.

General Questions

Can I purchase recreational marijuana at the Theory Wellness Bridgewater dispensary?

Unfortunately, you will not be able to purchase recreational marijuana at Theory Wellness Bridgewater. Bridgewater’s town council voted to forego the sales of recreational marijuana but will continue to allow medical marijuana sales.

What is the benefit of obtaining a medical marijuana card once recreational marijuana sales are legal?

A medical marijuana license, which must be obtained through a licensed physician, will provide access to higher doses of medical marijuana products to treat a range of medical conditions. Medical marijuana patients will not be subjected to the additional 20 percent sales tax and will receive a variety of discounts, promotions and other incentives that won’t be available to recreational customers. They will also be given priority access into the store, avoiding recreational lines. If you are interested in becoming a patient, you can learn more here.

I need some recommendations, where can I get some assistance?

If you need product recommendations or assistance in choosing a product, feel free to email us at [email protected], or to schedule a consultation call with one of our customer service associates. Click here to schedule a call.

MEDICAL FAQ

Common Questions

What are your hours of operation?

  • Bridgewater, Massachusetts (medical only): Our hours are 9:30 AM to 7 PM (Everyday)
  • Great Barrington, Massachusetts (medical and recreational): Our hours are 8 AM to 10 PM (Everyday)
  • Chicopee, Massachusetts (medical and recreational): Our hours are 9 AM to 9 PM (Monday – Saturday); 10 AM to 9 PM (Sunday)
  • Eastern MA Delivery (medical only): We deliver Thursday – Sunday during three time blocks: 10 AM – 1 PM / 1 PM – 4 PM / 4PM – 6 PM

How can I pay for medical marijuana?

Theory Wellness accepts cash, debit cards, and CanPay (a mobile payment app). For more information on how to sign up for CanPay, please see our step by step instructions on how to sign up here. You can also visit their website at: https://www.canpaydebit.com. We do not accept credit cards or Apple Pay!

Is the Bridgewater dispensary going to open for recreational cannabis sales?

No, our Bridgewater dispensary is going to remain as a medical marijuana dispensary only, as the Town of Bridgewater voted against allowing recreational marijuana sales in their town.
We do offer medical marijuana delivery to most of Eastern Mass. from our Bridgewater location.

Am I allowed to bring my child or children into the dispensary with me?

State laws prohibit us from allowing infants, children or any individuals into the dispensary who are under the age of 21 unless they are a licensed MA medical patient, accompanied by a caregiver who is over the age of 21.

Children may not be left in vehicles or unattended at any time. 

Becoming a Patient

How do I become a medical marijuana patient?

Great question! We have put together some easy step-by-step instructions here which should help guide you through the steps of becoming a medical marijuana patient here in Massachusetts.

Is there a list of doctors that are certifying medical marijuana patients in Massachusetts?

Here, you will find a list of medical marijuana specialists, working in Massachusetts. We would be happy to provide educational information on the use of medical marijuana to your physician as well.

What is the benefit of obtaining a medical marijuana card?

A medical marijuana license will provide access to higher doses of medical marijuana products to treat a range of medical conditions. Medical marijuana patients are not charged the additional 20 percent sales tax and will receive a variety of discounts, promotions, and specials that won’t be available to recreational marijuana customers. They will also be given priority access to the dispensary (at co-located facilities). If you are interested in becoming a medical marijuana patient, you can learn more here.

Are medical products different from recreational ones?

For the most part, the items on our recreational menu also appear on our medical menu. Medical edibles are not limited to 5mg per dose, as they are on recreational sales in MA. We are also required to keep a percentage of our product available for medical sales.

Visiting Theory Wellness

I have a medical marijuana card from another state — can I visit Theory Wellness in Massachusetts?

We do not accept medical marijuana cards issued by any other state than Massachusetts due to State law.

If you are visiting our Great Barrington or Chicopee dispensaries, you may enter as a recreational customer with valid identification. (learn more here).

If you are visiting our Bridgewater dispensary, only medical marijuana patients and caregivers registered here in Massachusetts can visit that location. If you are not a MA Medical Cannabis cardholder we can not sell to you at this location.

Is Theory Wellness wheelchair accessible?

Absolutely — all of our medical marijuana dispensaries are fully ADA accessible. If you need any assistance at all while you are at our stores, please let us know, we are happy to help in any way we can.

Do I need an appointment to visit Theory Wellness?

We are strongly suggesting everyone order online at this time, and choose an hour-long window to come to pick up your order today.

We are able to see you in-stores without an order or appointment at this time, but do encourage you to order online if at all possible!

You may email us at [email protected] or use the live chat on this website and we will be happy to help you choose an item you may enjoy!

Great Barrington Patients

Will my access to medical marijuana be affected by the addition of recreational sales at Great Barrington and Chicopee?

Your access to medical marijuana products will remain the same. You will also have access to higher dosage marijuana medications that recreational marijuana customers will not.

How is this going to impact the pricing of medical marijuana?

While the pricing around recreational marijuana sales will be higher due to taxes, medical marijuana product costs will remain the same.

Will we continue to receive patient discounts?

Yes! We will continue to provide all of our standard discounts and then some!

Here is a link to our page with all our medical discounts explained and detailed! https://bit.ly/3wMaC9F

Am I going to have to wait in lines?

Medical marijuana patients will have their own separate queue with dedicated sales registers and priority access. Your wait will be with other medical patients, not recreational marijuana customers. Please ask the person working outside if you arrive and don’t know where to go!

What other updates can we expect?

We’ve heard several medical marijuana patients ask about online pre-orders, which are now available for Great Barrington patients here. This will allow you to pre-order your medication and pick-up via an express lane for expedited service.

What else do I need to know?

Medical marijuana patients will remain our top priority. While the dispensary is busier than you are likely used to, your access to medication and wait time there will be consistent with what you’ve come to expect.

GENERAL FAQ

Common Questions

What are your hours of operation?

  • Bridgewater, Massachusetts (medical only): Our hours are 9:30 AM to 7 PM (Everyday)
  • Great Barrington, Massachusetts (medical and recreational): Our hours are 8 AM to 10 PM (Everyday)
  • Chicopee, Massachusetts (medical and recreational): Our hours are 9 AM to 9 PM (Monday – Saturday); 10 AM to 9 PM (Sunday)
  • Western MA Delivery (recreational only from our Chicopee store): Please use our online checkout system to confirm availability and times.
  • Eastern MA Delivery (medical only from our Bridgewater store): We deliver Thursday – Sunday during three time blocks: 10 AM – 1 PM / 1 PM – 4 PM / 4PM – 6 PM

Where is your medical marijuana dispensary located?

We also now offer medical marijuana delivery to most of Eastern Mass. from our Bridgewater location.

Are you open for recreational marijuana sales?

Our Great Barrington and Chicopee dispensaries are open for recreational marijuana sales. To learn more about visiting, please check out our blog post. Theory Wellness also plans on opening more recreational retail dispensaries in other parts of Massachusetts. To stay informed and learn about new locations opening up, please join our mailing list by scrolling to the bottom of this page and clicking “JOIN NOW.”

I heard that marijuana was recently legalized in Massachusetts for all adults—do I still need a medical marijuana card to visit Theory Wellness?

As a recreational visitor, you need a valid license, passport, or government issue ID to enter our facility at the Great Barrington dispensary.

If you plan on visiting our Bridgewater dispensary or placing a medical deliver pre-order, yes – you still need a valid medical marijuana card from the Commonwealth of Massachusetts. If you are interested in learning more about how to become a medical marijuana patient, please visit this section on our website.

Am I allowed to bring my child or children into the dispensary with me?

State laws prohibit us from allowing infants, children or any individuals into the dispensary who are under the age of 21 unless they are a licensed MA medical patient, accompanied by a caregiver who is over the age of 21.

Children may not be left in vehicles or unattended at any time. 

What do I need to bring to the dispensary?

If you are visiting as a medical marijuana patient in Bridgewater, Great Barrington, or Chicopee, you will need your medical marijuana patient or caregiver identification card, as well as a valid government-issued photo ID, such as a driver’s license, passport, state ID, or military ID.

If you are visiting our Great Barrington or Chicopee dispensaries as a recreational customer, you will also need a valid government-issued photo ID such as a driver’s license, passport, state ID, or military ID. You must be 21+ years of age to purchase cannabis.

How can I pay for medical marijuana and recreational marijuana?

We accept debit cards or cash. Debit cards are run through a cashless ATM at the register and will incur a $2.75 fee that we refund to all medical patients on that purchase itself.  We do not accept credit cards, online or virtual payments such as Apple Pay at this time. For medical sales we can also accept CanPay (a mobile payment app only for our medical patients). For more information on how to sign up for CanPay, please see our step by step instructions on how to sign up here. You can also visit their website at: https://www.canpaydebit.com

Do you sell wholesale to other dispensaries?

We do wholesale to other dispensaries and cannabis processors. If interested, please click here or send us an email at [email protected].

Our infused seltzer brand, Hi5, will be featured in dispensaries across Massachusetts. For more information on Hi5 click here!

Where are your prices?

All of our marijuana pricing can be found on our menus that we post online:

  • For Bridgewater Medical Patients click here.
  • For Great Barrington Medical Patients click here.
  • For Great Barrington Recreational customers click here.
  • For Chicopee Recreational customers click here.
  • For Chicopee Medical Patients click here.
  • For Eastern MA Medical Delivery click here.

Does insurance cover medical marijuana?

No, unfortunately, insurance does not cover medical marijuana or marijuana-infused products—Theory Wellness does have a reduced-cost program to assist patients with a demonstrated financial hardship. Our financial hardship enrollment form can be found here.

Can I bring a family member or friend with me when I visit Theory Wellness dispensaries?

At our Great Barrington and Chicopee medical and recreational dispensaries, you will need a valid form of identification that confirms that you and they are 21 or over.

At our Bridgewater medical dispensary, only medical marijuana patients and caregivers who are registered with the Massachusetts Department of Public Health are allowed entrance into our marijuana dispensary. Special exemptions may be granted on a case by case basis, however, please do not expect to be able to enter the dispensary if you are not a valid medical marijuana patient or caregiver.

Does Theory Wellness offer a marijuana delivery service?

Yes!

We currently offer both medical (Bridgewater only) and recreational delivery (Chicopee only) services. Please click here to go directly to our page to get started with a delivery order and to see if you are withing our delivery range: https://theorywellness.org/ma/dispensary-delivery-near-me/

I am interested in joining the Theory Wellness team — are you hiring?

Please see our hiring page on our website direct or our careers page on Indeed for current employment opportunities to work at one of our medical marijuana dispensaries here in Massachusetts.

Where do your marijuana products come from?

We cultivate and process all of our medical and recreational marijuana and marijuana-infused products right here at our state of the art facility in Bridgewater, Massachusetts. Our medical marijuana dispensary in Bridgewater is located in the same building (1050 Elm St, Bridgewater, Massachusetts). We also recently began outdoor cultivation through a unique partnership with a local farmer in Sheffield, MA. You can read about our farm-grown cannabis here.

How do I know your medical and recreational marijuana is safe?

At Theory Wellness, each and every batch of medical and recreational marijuana and marijuana-infused products are independently lab tested here in Massachusetts for mold, bacteria, heavy metals, and pesticides to ensure that our medical marijuana is pure, clean and safe. Moreover, we offer Massachusetts patients full transparency into our lab testing. View our medical marijuana test results, cannabinoid profiles, and terpene profiles by checking out our menus.

What makes Theory Wellness different then the other medical marijuana or recreational dispensaries in Massachusetts?

Theory Wellness is led by a group of individuals committed to creating a unique vision of how medical and recreational marijuana companies should operate – we focus on small-batch cultivation, rare genetics, and holistic patient-centric experience. We always put product quality over quantity. Come find out for yourself!

How do I contact Theory Wellness?

We ask that all inquires be made through live chat or email at this time, if possible!

What towns in Massachusetts are your dispensaries closest to?

  • Our medical marijuana dispensaries are located in Bridgewater, Massachusetts, Great Barrington, Massachusetts, and Chicopee, Massachusetts. However, we see medical marijuana patients every day from all over Massachusetts.
  • Some of the towns and cities that we are closest to our Bridgewater marijuana dispensary are: East Bridgewater, Massachusetts; West Bridgewater, Massachusetts; Brockton, Massachusetts; Easton, Massachusetts; Brockton, Massachusetts; Plymouth, Massachusetts; Taunton, Massachusetts; Middleborough, Massachusetts; Stoughton, Massachusetts; Boston, Massachusetts; Dedham, Massachusetts; Dorchester, Massachusetts; Fall River, Massachusetts; New Bedford, Massachusetts; Bourne, Massachusetts; Braintree, Massachusetts; Quincy, Massachusetts; Attleboro, Massachusetts; and Framingham, Massachusetts.
  • Some of the towns and cities that we are closest to our Great Barrington and Chicopee marijuana dispensaries are: Stockbridge, Massachusetts; Pittsfield, Massachusetts; Springfield, Massachusetts; Holyoke, Massachusetts; West Springfield, Massachusetts; Northampton, Massachusetts; Chicopee Massachusetts; and Westfield, Massachusetts.

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