HELP CENTER

HELP CENTER

RECREATIONAL FAQ

Common Questions

Which dispensary locations are open for recreational sales?

Our Great Barrington and Chicopee dispensaries are both open for recreational cannabis sales. The Bridgewater location will remain open for MA medical marijuana cardholders only.

What are your hours of operation?

  • Bridgewater, Massachusetts (medical only): Our hours are 10 AM to 7 PM (Everyday)
  • Great Barrington, Massachusetts (medical and recreational): Our hours are 8 AM to 10 PM (Everyday)
  • Chicopee, Massachusetts (recreational only): Our hours are 9 AM to 9 PM (Monday – Saturday); 10 AM to 9 PM (Sunday)

How can I pay for recreational marijuana?

Theory Wellness accepts cash and debit cards.  We do not accept credit cards or Apple Pay!

Is the Bridgewater dispensary going to open for recreational marijuana sales?

No, our Bridgewater dispensary is going to remain as a medical marijuana dispensary only, as the town of Bridgewater voted against allowing recreational marijuana sales in their town.

Am I allowed to bring my child or children into the dispensary with me?

We do not allow infants, children or any individuals into the dispensary who are under the age of 21.

Identification

What form of ID do I need to purchase recreational marijuana?

You need a government-issued ID for age validation. Acceptable forms of ID to purchase recreational marijuana include a driver’s license, Passport, State ID card, or military ID. Please note that we cannot accept expired forms of identification for legal marijuana sales. You must be 21+ years of age to purchase recreational marijuana.

Do I need a medical marijuana card?

You do NOT need a medical marijuana card at our Great Barrington or Chicopee dispensaries to purchase marijuana for recreational use. You will only need a valid license that verifies that you are 21+ years of age. However, if you would like to become a MA medical marijuana patient, you can learn more about doing so here.

Products & Purchasing

Am I allowed to purchase recreational marijuana if I don’t live in Massachusetts?

Yes, you can purchase recreational marijuana at our dispensaries in Great Barrington and Chicopee with a government-issued ID that verifies you are 21 or older. Valid forms of identification include driver’s licenses, passports, or military IDs. Please remember that all products purchased in Massachusetts are only legal in Massachusetts.

How much recreational marijuana or how many recreational marijuana products am I allowed to purchase per visit?

Recreational marijuana customers may legally purchase up to 1 ounce of marijuana flower or 5 grams of marijuana concentrate per day; marijuana edibles amounts will be contingent based on potency as part of the 1-ounce limit. Please note that additional limits may be put in place due to extreme demand. Please view our menus in Great Barrington or Chicopee for further information.

How strong are the recreational marijuana products?

Recreational marijuana products range in strengths and dosages. Everyone responds differently to marijuana as there is no consistent measurement of effects. We encourage all new customers to start low and go slow to learn how it affects them and to become familiar with their consumption limits. Don’t be shy asking for help at the dispensary – our highly trained staff will answer any questions you may have.

Will there be discounts on recreational marijuana?

Consistent with alcohol, MA will not allow any discounts on our recreational marijuana products. However, on the medical side, we will continue to provide discounts and promotions to our medical marijuana patients.

Are you cash only?

Nope, we also take debit cards as an alternate form of payment. We do not accept credit cards or Apple Pay!

Consumption

Where am I allowed to consume recreational marijuana products?

Consumption of recreational marijuana may only occur in privately designated areas where smoking and/or vaping is allowed. This does not include Theory Wellness (Great Barrington, Bridgewater, or Chicopee) dispensaries. Please keep in mind that public consumption of marijuana may result in fines.

Transportation

What are the rules for transporting recreational marijuana products?

Transporting recreational marijuana is similar to transporting alcohol wherein you cannot have an open container of recreational marijuana or marijuana products in the passenger area. An “open container” is defined as having a package with a broken seal or a package from which contents have been partially removed.

General Questions

Can I purchase recreational marijuana at the Theory Wellness Bridgewater dispensary?

Unfortunately, you will not be able to purchase recreational marijuana at Theory Wellness Bridgewater. Bridgewater’s town council voted to forego the sales of recreational marijuana but will continue to allow medical marijuana sales.

What is the benefit of obtaining a medical marijuana card once recreational marijuana sales are legal?

A medical marijuana license, which must be obtained through a licensed physician, will provide access to higher doses of medical marijuana products to treat a range of medical conditions. Medical marijuana patients will not be subjected to the additional 20 percent sales tax and will receive a variety of discounts, promotions and other incentives that won’t be available to recreational customers. They will also be given priority access into the store, avoiding recreational lines. If you are interested in becoming a patient, you can learn more here.

I need some recommendations, where can I get some assistance?

If you need product recommendations or assistance in choosing a product, feel free to text us at either of our stores:

  • Great Barrington: (413) 650-5527
  • Chicopee: (413) 595-2011

MEDICAL FAQ

Common Questions

What are your hours of operation?

  • Bridgewater, Massachusetts (medical only): Our hours are 10 AM to 7 PM (Everyday)
  • Great Barrington, Massachusetts (medical and recreational): Our hours are 8 AM to 10 PM (Everyday)
  • Chicopee, Massachusetts (medical and recreational): Our hours are 9 AM to 9 PM (Monday – Saturday); 10 AM to 9 PM (Sunday)

How can I pay for medical marijuana?

Theory Wellness accepts cash, debit cards, and CanPay (a mobile payment app). For more information on how to sign up for CanPay, please see our step by step instructions on how to sign up here. You can also visit their website at: https://www.canpaydebit.com. We do not accept credit cards or Apple Pay!

Is the Bridgewater dispensary going to open for recreational cannabis sales?

No, our Bridgewater dispensary is going to remain as a medical marijuana dispensary only, as the Town of Bridgewater voted against allowing recreational marijuana sales in their town.

Am I allowed to bring my child or children into the dispensary with me?

We do not allow infants, children or any individuals into the dispensary who are under the age of 21 (unless they are a medical patient).

Becoming a Patient

How do I become a medical marijuana patient?

Great question! We have put together some easy step-by-step instructions here which should help guide you through the steps of becoming a medical marijuana patient here in Massachusetts.

Is there a list of doctors that are certifying medical marijuana patients in Massachusetts?

Here, you will find a list of medical marijuana specialists, working in Massachusetts. We would be happy to provide educational information on the use of medical marijuana to your physician as well.

What is the benefit of obtaining a medical marijuana card once recreational marijuana sales begin?

A medical marijuana license will provide access to higher doses of medical marijuana products to treat a range of medical conditions. Medical marijuana patients are not charged the additional 20 percent sales tax and will receive a variety of discounts, promotions, and specials that won’t be available to recreational marijuana customers. They will also be given priority access to the dispensary (at co-located facilities). If you are interested in becoming a medical marijuana patient, you can learn more here.

Visiting Theory Wellness

I have a medical marijuana card from another state — can I visit Theory Wellness in Massachusetts?

If you are visiting our Great Barrington or Chicopee dispensaries, you may enter as a recreational customer with valid identification (learn more here). However, if you are visiting our Bridgewater dispensary, only medical marijuana patients and caregivers registered in Massachusetts can visit that location. We do not accept out of state medical marijuana cards due to State law.

Is Theory Wellness wheelchair accessible?

Absolutely — all of our medical marijuana dispensaries are fully ADA accessible.

Do I need an appointment to visit Theory Wellness?

No appointments are required, but we highly encourage placing a pre-order on our website.

Greater Barrington Patients

Will my access to medical marijuana products be affected?

Your access to medical marijuana products will remain the same. You will also have access to higher dosage marijuana medications that recreational marijuana customers will not.

How is this going to impact the pricing of medical marijuana?

While the pricing around recreational marijuana sales will be higher due to taxes, medical marijuana product costs will remain the same.

Will we continue to receive patient discounts?

Yes! We will continue to provide all of our standard discounts and then some!

Am I going to have to wait in lines?

Medical marijuana patients will have their own separate queue with dedicated sales registers and priority access. Your wait will be with other medical patients, not recreational marijuana customers.

What other updates can we expect?

We’ve heard several medical marijuana patients ask about online pre-orders, which are now available for Great Barrington patients here. This will allow you to pre-order your medication and pick-up via an express lane for expedited service.

What else do I need to know?

Medical marijuana patients will remain our top priority. While the dispensary is busier than you are likely used to, your access to medication and wait time there will be consistent with what you’ve come to expect.

GENERAL FAQ

Common Questions

What are your hours of operation?

  • Bridgewater, Massachusetts (medical only): Our hours are 10 AM to 7 PM (Everyday)
  • Great Barrington, Massachusetts (medical and recreational): Our hours are 8 AM to 10 PM (Everyday)
  • Chicopee, Massachusetts (medical and recreational): Our hours are 9 AM to 9 PM (Monday – Saturday); 10 AM to 9 PM (Sunday)

Are you open for recreational marijuana sales?

Our Great Barrington and Chicopee dispensaries are open for recreational marijuana sales. To learn more about visiting, please check out our blog post. Theory Wellness also plans on opening more recreational retail dispensaries in other parts of Massachusetts. To stay informed and learn about new locations opening up, please click here.

I heard that marijuana was recently legalized in Massachusetts for all adults—do I still need a medical marijuana card to visit Theory Wellness?

As a recreational visitor, you need a valid license, passport, or government issue ID to enter our facility at the Great Barrington dispensary.

If you plan on visiting our Bridgewater dispensary, yes – you still need a valid medical marijuana card from the Commonwealth of Massachusetts to visit Theory Wellness. If you are interested in learning more about how to become a medical marijuana patient, please visit this section on our website.

Am I allowed to bring my child or children into the dispensary with me?

We do not allow infants, children or any individuals into the dispensary who are under the age of 21 (unless they are a medical patient)

What do I need to bring to the dispensary?

If you are visiting as a medical marijuana patient in Bridgewater, Great Barrington, or Chicopee, you will need your medical marijuana patient or caregiver identification card, as well as a valid government-issued photo ID, such as a driver’s license, passport, state ID, or military ID.

If you are visiting our Great Barrington or Chicopee dispensaries as a recreational customer, you will also need a valid government-issued photo ID such as a driver’s license, passport, state ID, or military ID. You must be 21+ years of age to purchase cannabis.

How can I pay for medical marijuana and recreational marijuana?

Theory Wellness accepts cash, debit cards, and CanPay (a mobile payment app only for our medical patients). For more information on how to sign up for CanPay, please see our step by step instructions on how to sign up here. You can also visit their website at: https://www.canpaydebit.com

Do you sell wholesale to other dispensaries?

We do wholesale to other dispensaries and cannabis processors. If interested, please click here for more information.

Where are your prices?

All of our marijuana pricing can be found on our menus that we post online:

  • For Bridgewater Medical Patients click here.
  • For Great Barrington Medical Patients click here.
  • For Great Barrington Recreational customers click here.
  • For Chicopee Recreational customers click here.
  • For Chicopee Medical Patients click here.

Does insurance cover medical marijuana?

No, unfortunately, insurance does not cover medical marijuana or marijuana-infused products—Theory Wellness does have a reduced-cost program to assist patients with a demonstrated financial hardship. Our financial hardship enrollment form can be found here.

Can I bring a family member or friend with me when I visit Theory Wellness dispensaries?

At our Great Barrington and Chicopee medical and recreational dispensaries, you will need a valid form of identification that confirms that you and they are 21 or over.

At our Bridgewater medical dispensary, only medical marijuana patients and caregivers who are registered with the Massachusetts Department of Public Health are allowed entrance into our marijuana dispensary. Special exemptions may be granted on a case by case basis, however, please do not expect to be able to enter the dispensary if you are not a valid medical marijuana patient or caregiver.

Does Theory Wellness offer a marijuana delivery service?

We do not offer a medical or recreational marijuana delivery service at this time, however, we are in the process of exploring a delivery program to assist medical marijuana patients in Massachusetts. Stay tuned for more details on our delivery service soon!

I am interested in joining the Theory Wellness team — are you hiring?

Please see our careers page on Indeed for current employment opportunities to work at one of our medical marijuana dispensaries here in Massachusetts.

Where do your marijuana products come from?

We cultivate and process all of our medical and recreational marijuana and marijuana-infused products right here at our state of the art facility in Bridgewater, Massachusetts. Our medical marijuana dispensary in Bridgewater is located in the same building (1050 Elm St, Bridgewater, Massachusetts). We also recently began outdoor cultivation through a unique partnership with a local farmer in Sheffield, MA. You can read about our farm-grown cannabis here.

How do I know your medical and recreational marijuana is safe?

At Theory Wellness, each and every batch of medical and recreational marijuana and marijuana-infused products are independently lab tested here in Massachusetts for mold, bacteria, heavy metals, and pesticides to ensure that our medical marijuana is pure, clean and safe. Moreover, we offer Massachusetts patients full transparency into our lab testing. View our medical marijuana test results, cannabinoid profiles, and terpene profiles by checking out our menus.

What makes Theory Wellness different then the other medical marijuana or recreational dispensaries in Massachusetts?

Theory Wellness is led by a group of individuals committed to creating a unique vision of how medical and recreational marijuana companies should operate – we focus on small-batch cultivation, rare genetics, and holistic patient-centric experience. We always put product quality over quantity. Come find out for yourself!

How do I contact Theory Wellness?

What towns in Massachusetts are your dispensaries closest to?

  • Our medical marijuana dispensaries are located in Bridgewater, Massachusetts, Great Barrington, Massachusetts, and Chicopee, Massachusetts. However, we see medical marijuana patients every day from all over Massachusetts.
  • Some of the towns and cities that we are closest to our Bridgewater marijuana dispensary are: East Bridgewater, Massachusetts; West Bridgewater, Massachusetts; Brockton, Massachusetts; Easton, Massachusetts; Brockton, Massachusetts; Plymouth, Massachusetts; Taunton, Massachusetts; Middleborough, Massachusetts; Stoughton, Massachusetts; Boston, Massachusetts; Dedham, Massachusetts; Dorchester, Massachusetts; Fall River, Massachusetts; New Bedford, Massachusetts; Bourne, Massachusetts; Braintree, Massachusetts; Quincy, Massachusetts; Attleboro, Massachusetts; and Framingham, Massachusetts.
  • Some of the towns and cities that we are closest to our Great Barrington and Chicopee marijuana dispensaries are: Stockbridge, Massachusetts; Pittsfield, Massachusetts; Springfield, Massachusetts; Holyoke, Massachusetts; West Springfield, Massachusetts; Northampton, Massachusetts; Chicopee Massachusetts; and Westfield, Massachusetts.

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