GARDEN SOCIETY FAQ's

Joining is easy! You can enroll in our Garden Society program here to start earning rewards today.

We ask for these details to set up your account and deliver your rewards smoothly. Here’s how each piece of information is used:

  • Full name: To personalize your account and verify your identity in-store or online when using your rewards.
  • Email address: To send you account updates, receipts, and exclusive member offers. You can unsubscribe at any time.
  • Phone number: To quickly look up your account at checkout so you earn points on every purchase without needing a physical card. Also, we send exclusive member offers through SMS as well. You can also opt-out at any time.
  • DOB: To verify your age for membership, alongside send you a special birthday reward!

Our privacy guarantee: We respect your privacy. We use your information strictly to manage your Garden Society account and improve your experience. We will never sell your personal information to third parties.

You’ll receive your 500 bonus points instantly upon signing up. You’ll also receive bonus points on your birthday, if you refer a friend, and much more!

You can check your point balance anytime by logging into your Dutchie account here.

Right away! Your 500 bonus points (a $5 value) are available to spend as soon as they hit your account.

Loyalty Points can be redeemed for any cannabis or non-cannabis product on our menu at time of redemption.

Accrued Loyalty Points expire after 90 days of account inactivity. As long as you make a purchase or redeem points at least once every 90 days, your points will stay active!

Loyalty Point Boosts that you qualify for may have a shorter expiration window, be sure to review each deal and use your reward before it expires.

We set an expiration policy to keep our rewards program active and exciting! Giving points a 90 day lifespan helps us continuously offer fresh rewards, special perks, and exclusive promotions for active members.

Tracking your points is easy! Here’s how to view your history:

  • Log into your account here.
  • Navigate to the Loyalty section in your dashboard.
  • From there, you can view your full point activity history, tracked referrals, and available rewards.

No, loyalty accounts and points are non-transferable. Per state compliance regulations, the name on your order, government-issued photo ID, and loyalty account must match at pickup. Additionally, we never share your account details between customers to keep your information secure.

If an order isn’t picked up, it will be canceled at the end of the day, and any points used will automatically return to your account within 24 hours.

Unfortunately, no. A valid email address or cellphone number is required to create your account, track your points, and securely verify your identity. If you set up an email or cellphone in the future, we’d love to help you register!